Check out our speakers in the comfort of your own home with the Vanatoo 30 day audition period. If you decide within 30 days of receiving your Vanatoo speakers that you are not totally satisfied, you can return them for a complete refund. All we ask is that you pay for the return shipping.
If you purchased your speakers from the Vanatoo.com site and decide within the 30 day period to return your speakers, contact Vanatoo by email or phone before the end of the 30 days to initiate the return process. We will issue you a Return Merchandise Authorization (RMA) and email you a shipping label with return instructions. Package up the speakers and accompanying contents in the original packaging, stick on the shipping label, and deliver it to the shipper that we designate for the return. When we receive the returned merchandise, we will inspect it to verify all items have been returned in their original condition. Providing the returned merchandise passes the inspection we will issue a credit for your original purchase price less the return shipping costs.
Please note that the product must be returned in NEW condition, in its original box, and must include all the original packing materials, manuals and accessories. If any of the merchandise is missing, damaged or not in like-new condition, an appropriate fee will be charged.
Vanatoo will not charge a restocking fee if the product is shipped back in its original condition and original packaging.
What if I no longer have the original packing materials?
It is essential that Vanatoo speakers be returned in their original undamaged packaging, as it was specifically designed to ensure safe transport. If you did not retain the original packaging, contact us and we will send you a new set of packaging at a nominal fee.